Engaging customers is the most crucial strategy in the development of any business. The trick is to engage, gain support, and win customers back with relevant messages on the right channels. But the traditional ways of customer interaction leads to numerous disengagement and inefficiency which ultimately leads to losing the favor of customers. Very often, 80% of emails are left unopened, with lots of mindless repetitive tasks, and limited by hardware capacity, making customers feel underserved.
Apifonica has come up with a solution with the goal of maintaining a better customer relationship with less effort. Apifonica does this by helping companies engage and retain customers with voice and text messages delivered to the right channel. It reaches customers in their natural habitats, such as mobile, web, and social media. Maintaining the interaction history across channels with intelligent automation and conversation workflows reduce the manual tasks for the individual.
Individuals can set up triggers to send notifications and place calls automatically through the help of Apifonica. This way they can integrate conversation bots to handle initial customer queries. Apifonica offers powerful cloud platform to connect with customers anywhere. Its cloud-based communication platform allows the client to connect with their own customers around the world via voice, SMS, Facebook, Telegram messengers, and Push, all through a single API.
The developers of the client may use API to DIY solutions on top of the platform. Or Apifonica may commit a dedicated team of their own software pros to deliver a solution for its client. When interested clients visit this site, they are sure to achieve a service that brings fulfillment service that will keep customers on the loop. After initiating what Apifonica has to offer, they do not have to worry about handling their customers. For example, when the order is placed in the shipping box, the company’s software automatically takes a photo and sends it to the recipient on Facebook Messenger, with a note.